Azentio Claim Automation

Transform claims with faster settlements, greater efficiency, and a seamless customer experience
Request a demo
View brochure

Digitize your entire claims journey with cloud-powered automation

A configurable, end-to-end cloud-based SaaS solution designed to simplify and optimize the entire claims journey to enable insurers to achieve quicker claim resolution times and a better customer experience. By bringing insurers, surveyors, garages and suppliers together on one platform, it removes the manual gaps, expedites assessments and gives real-time visibility at every step.

Impact by numbers

50-percentage-icon

faster claims processing

30-percentage-icon

reduction in operational costs

80%

higher customer satisfaction

Designed to fast-track claims

Faster, smoother settlements

Azentio Claim Automation streamlines the entire claims journey - from FNOL to settlement - ensuring that insurers can handle claims quickly and keep customers informed with regular updates.

Consistency you can rely on

Customizable workflows, communication center, SLAs, and approval rules enable insurers to standardize processes and decrease errors. OCR-powered document-capture further improves accuracy by minimizing manual entry and ensuring clean, reliable information capture.

Visibility and control at every step

Real-time visibility across the claim journey, integrated data, and fraud detection improves decision-making and reduces leakage. Built-in audit logs capture every action taken across the process, strengthening compliance.

Products

Driving better outcomes through smarter claims

Automated workflow engine

Get rid of manual handoffs and decrease claim processing time by 50% through configurable workflows and status transition rules

Real-time communication 

Keep your customers updated through SMS and email notifications in multiple languages, ensuring transparency

OCR data capture 

Limit the need for manual data entry with OCR technology for document scanning and processing

Multi-party platform access

Integrate insurers, surveyors, garages and suppliers on one platform with role-based access permissions

Fraud detection scoring

Combat fraudulent claims up to 30% more effectively using algorithms that analyze historical data to detect suspicious patterns and behaviour

SLA monitoring & alerts

With proactive monitoring and escalation management at every stage of the claims process, ensure compliance and timely processing of claims

API Integration

Easy-to-integrate with core insurance systems via out-of-the-box APIs

Cloud-based SaaS solution

Deploy rapidly with minimal infrastructure requirements while ensuring scalability, security, and multi-currency processing capabilities

Trusted by industry-leaders

Work with us.
Your neighbours do.

quots
Working with Azentio on this project has been an incredible experience. Their professionalism and responsiveness have really stood out, making collaboration smooth, even when there were differences in opinion. The way they quickly adapted and stayed focused on the goal was impressive. Hopefully, this level of excellence continues in our ongoing work together, especially on critical projects. Huge thanks to the team for their dedication, we’re looking forward to wrapping up the final stages on time!

Naresh Gokulsing

Country CEO, MUA Insurance

quots
Working with Azentio on this project has been an incredible experience. Their professionalism and responsiveness have really stood out, making collaboration smooth, even when there were differences in opinion. The way they quickly adapted and stayed focused on the goal was impressive. Hopefully, this level of excellence continues in our ongoing work together, especially on critical projects. Huge thanks to the team for their dedication, we’re looking forward to wrapping up the final stages on time!

Dunni Audu Oladokun

Head of Technology and Digital Channels, Sanlam Insurance Group.

quots
I am extremely satisfied with Azentio’s exceptional expertise in deploying our core-insurance system. Their attention to detail, rigorous testing, and commitment to quality have delivered a stable and scalable solution. I confidently recommend Azentio to any insurance company seeking reliable and professional software development services.

Shimeles Giorgis

CEO, Ethio Life and General Insurance

quots
We are extremely grateful to the Azentio team for their dedication and hard work in the successful launch of our FloodGuard product. Their commitment and ability to overcome challenges played a crucial role in this achievement. We look forward to continuing our partnership and achieving even greater success in the future.

Ashok Padmanabhan

IT Director, Al Fujairah National Insurance Co.

quots
Swan Zambia successfully implemented Azentio’s Core Insurance Suite thereby enhancing its operational efficiency across all departments. The Suite streamlined processes, improved data accuracy, and provided a comprehensive view of operations. Its flexibility and scalability have supported our growth, and we are confident it will continue to drive success.

Jean François Cateaux

Chief Executive Officer, Swan General Insurance Zambia Limited

quots
We are incredibly grateful for the exceptional program management and execution that have enabled the successful implementation of critical modules, including Medical Core, Medical Customer Portal, Motor Core, Motor Tele Sale Portal, Motor Broker Portal, and Motor Customer Portal. This transformation has been a monumental effort, and the team’s dedication and collaborative approach have been instrumental in driving progress. With timely interventions and continued support, we’ve seen remarkable improvements and are confident in achieving our remaining goals. We highly commend the team’s professionalism and commitment to delivering excellence under tight timelines.

Najeeb Haneefa

Director Information Technology, Qatar Islamic Insurance Group

quots
The Azentio team demonstrated exceptional professionalism, deep understanding, and unwavering commitment throughout the project. Their support, collaborative approach, and strong project management ensured a smooth and timely implementation. We truly value the partnership and the positive transformation it has brought to our operations.

Surendranath Ancharaz (Kiran)

Senior Executive Officer, SICOM

Related products

General

From policy creation to claims handling and financial reporting, our platform streamlines operations and ensures compliance across the insurance lifecycle. Equipped with advanced features, it helps insurers stay competitive and efficient. The suite is designed to meet market demands and regulatory standards, fostering sustained growth.

Learn more

Health

Azentio’s health insurance solutions enhance claims processes, streamline policy management, and optimize financial operations. By automating workflows and integrating real-time data, they improve decision-making, ensure compliance, and optimize risk management. These scalable solutions help insurers stay competitive and efficient.

Learn more

Digital solutions

Azentio’s digital solutions revolutionize insurance operations by integrating agents, policyholders, and teams into a unified digital ecosystem. With a focus on automation and innovation, our solutions provide real-time data access, optimize workflows, and enable informed decisions.

Learn more

Awards and accolades

Inspiring excellence. View our accolades.

Outstanding wealth management solution

Azentio software wins the outstanding wealth management solution award at global banktech awards 2023.

Best anti-money laundering technology solution

Best anti-money laundering technology solution

Outstanding SME trade finance solution

Azentio software wins the outstanding sme trade finance solution award at global banktech awards 2023.

Insights

Explore our insights.

Find out more about the latest Azentio news, innovations, and market trends shaping our industry.

Placeholder for insights posts

Frequently asked questions

Azentio claim automation is an end-to-end, cloud-based claims automation platform that streamlines the complete claims lifecycle from first notice of loss (FNOL) to settlement. It replaces manual, paper-based workflows with intelligent automation, real-time collaboration, and seamless integrations to accelerate claim resolution.
Configurable workflows, automated task allocation, and SLA-driven processing eliminate manual handoffs and bottlenecks, cutting processing time by up to 50%. Real-time collaboration among stakeholders ensures faster assessment, approvals, and settlement decisions.
Insurers can achieve a reduction in operational costs and improvement in customer satisfaction through faster, more transparent claims handling. They also benefit from fewer manual errors, better fraud control, and improved visibility into performance metrics.
The solution provides a unified, role-based portal for claim handlers, surveyors, garages, suppliers, agents/brokers, and customers to collaborate on a single claim record. Auto-assignment rules based on proximity, workload, and expertise ensure the right surveyor or garage receives each case, with instant notifications for updates.
The solution provides secure inbuilt file upload for images, reports, and documents, with role-based controls for viewing and deletion. OCR data extraction is available to scan and capture key information from documents, reducing manual data entry and improving accuracy.
Built-in fraud detection uses rule-based validations and pattern checks at different claim stages to flag suspicious cases for further review. This helps reduce fraudulent payouts and protects overall portfolio profitability.
The solution supports template-based email and SMS notifications, including bilingual templates (for example, English/Arabic), triggered automatically on key status changes. All communication history is stored against the claim for full traceability and can be resent in case of delivery failure.
Yes, Azentio claim automation is multi-language enabled and supports multi-currency processing, making it suitable for insurers operating across GCC, MEA, APAC, and other regions. Localized OCR configurations (such as national ID formats) can also be supported as part of the roadmap and deployments.
The platform is delivered as a cloud-based SaaS solution hosted on Azentio Cloud, minimizing on-premise infrastructure requirements. It is designed to scale with growing claim volumes.
Yes, the platform offers out-of-the-box APIs for FNOL intake from portals, mobile apps, and agent/broker systems, as well as claim creation and reserve updates in the core policy administration system.

Connect with Azentio

Let's begin our journey together.

We’d love to hear from you and answer your questions.